I received a message saying that I already have a card on file, help!

Last Updated: Mar 31, 2015 03:27PM AEDT
To troubleshoot please go to the main Dashboard of your Eventopia account. Then, click on the Account tab on the left navigation panel. You may see a credit card stored, that you can delete by clicking the little trash can. Please make sure your order didn't process by checking your bank statement, and then go ahead and try the purchase again.

You might also have that card saved to your account. If that's the case, it will be saved on your cards list and you can select that card at checkout. You will have to verify the CVV2 code when using the card at checkout.

Still no luck? Email us and we'll get back to you within 24hrs.

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